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Overview
When your customers are creating more requests than the ones the teams can resolve, your queues are creating a debt. And this debt means that requests take longer to be resolved, so it impacts in an increase of SLA breaches, bad reviews and customers less happy 😞
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This gadget is multi-project, so you can report across your whole portfolio of projects |
This gadget displays the number of requests created and resolved from specific queue of your service desk over a period of time:
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The datasource, where Current indicates the Jira Service Management instance where the app is installed.
The project projects and the queue queues where the requests are.
The period of time you want to display statistics of the requests.
Finally, indicate if you want to use the current settings for all the compatible gadgets in the dashboard. This option eases the pain of configuring one by one the rest of the gadgets with the same default configuration
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