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This gadget displays the average time to resolution for all requests in a period of time. It involves all requests types in your service desk, and highlights the average time for all issues, and also for issues of the highest priority (or any other priority you decide to include).
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This gadget is multi-project, so you can report across your whole portfolio of projects |
You can also customize the color of the line segments for both, the line representing the issues with the selected priorities and the line for all the issues.
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