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 Display the customer satisfaction average rating in a period of time |
Overview
A way to assess how the team is performing is by sending a survey to customers when a request is resolved. Then, review their comments and ratings to understand what went well, what went bad, and then improve the your service levels.
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This gadget is multi-project, so you can report across your whole portfolio of projects |
This gadget displays the customer satisfaction average rating in a period of time, together with the last customer satisfaction rating. It also displays a comparison with the previous period of time, to quickly evaluate if the team is doing better or need improvement.
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The datasource, where Current indicates the Jira Service Management instance where the app is installed.
The project projects and the queue queues where the requests are. Double check that you select a queue that displays close issues, since the customer satisfaction feedback survey (CSAT) is sent when the issues are resolved.
The period of time you want to display the customer satisfaction ratings.
Finally, indicate if you want to use the current settings for all the compatible gadgets in the dashboard. This option eases the pain of configuring one by one the rest of the gadgets with the same default configuration
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