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The gadget also displays the Total Resolutions by agent in a bar chart. A resolution involves any way an issue can be closed.
We recommend to select a queue with all the requests (for that period of time), so you’ll be able to see the workload but also the resolutions. Because if you choose a queue with all unresolved requests, the total resolutions will be zero.
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Configuration
Name your gadget meaningfully, so everyone knows at a glance what it is about and when to use it. Fill out the rest of the fields as applicable, namely:
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