Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
Powered by Jira Service Management
{"status":404,"reasonKey":"com.atlassian.pocketknife.api.commons.error.AnError","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2cb309ad-732d-47bd-90a7-2c0f0124211c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjA1ODRkYy04M2QxLTQ5MzMtOThlMS04NTcwNjM5ZWIzNWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJjYjMwOWFkLTczMmQtNDdiZC05MGE3LTJjMGYwMTI0MjExYyI6WyJyZWFkIl19LCJleHAiOjE3NjU2NjY0NjEsIm5iZiI6MTc2NTY2NTg2MX0.-SDgUVawE0IsP-6J_6qWwLWIjE0PMJMxiOonza_WRT0&client=c60584dc-83d1-4933-98e1-8570639eb35a&mode=fit","logoId":"2cb309ad-732d-47bd-90a7-2c0f0124211c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the RoninPixels Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Our new Appfire Customer Support Portal is now live!","userInitialAnnouncementMessageWiki":"<p><a href=\"https://appfire.atlassian.net/servicedesk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Visit the new portal</a> to submit a new support request or follow up on an existing ticket.</p>\n<p>If you have trouble accessing the new portal, have questions about switching to the new Appfire support portal or anything non-technical, please email us directly at <a href=\"mailto:support@appfire.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">support@appfire.com</a></p>\n<p>We stand with Ukraine. Appfire has suspended support services to customers in Russia and Belarus until further notice. <a href=\"https://www.linkedin.com/pulse/appfire-position-statement-ukraine-crisis-russia-randall-ward/?trackingId=OOZn9exSQi674x6KLb0Y4Q%3D%3D\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Read our full statement</a></p>\n<p>CVE-2021-44228 Update:</p>\n<p>We'd like to assure our customers that no RoninPixels apps have been impacted by the Log4J vulnerability (CVE-2021-44228). Please refer to the Atlassian Support Documentation - <a href=\"https://confluence.atlassian.com/kb/faq-for-cve-2021-44228-1103069406.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">FAQ for CVE-2021-44228</a> for the latest details.</p>\n<p>RoninPixels is now part of the Appfire family.<br> <a href=\"https://roninpixels.com/company-update/weve-joined-the-appfire-family\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Learn more</a></p>\n<p>SLA Dashboard report</p>\n<p>Access to your <a href=\"https://ronindashboards-staging.herokuapp.com/jira/shared/dashboard?boardToken=VTJGc2RHVmtYMTlPSkFubjJxZkJyRXh0MWk4T2wyaWdRMWl1Zk4yZGgrbnl5ZzBsSUJOc2ZkZG9CRFhybG43ZmxWa01vOTk4aGp2YlVyeHVzZlUyTVZTTXdES2lwa2U1aXY1aTF5YXFaVzM2aXRtdGZ2WTY2REZRanp5dHNuMm1SOHpndEpDc2dHVlNEU0VZbkNiSmxUUkJJV3piampFVkphbjljR3QwWEllbDRLd3NEcWxZeVJoZlNlL1REa1pCdUNGd0pFajlYZzNqMjhrN3NjOC9sV3BwY290WTl3MUxaRUFxaHcvaUJrbGFQV2EvRFdCZFJQUk5hZUNBcEMvZWh5VmE1RWFabU1LTmRnaDlENTYzT1E9PQ==\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">customer dashboard</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the RoninPixels Help Center","sharedPortalName":"Help Center","announcementHeader":"Our new Appfire Customer Support Portal is now live!","announcementMessage":"[Visit the new portal|https://appfire.atlassian.net/servicedesk] to submit a new support request or follow up on an existing ticket.\n\nIf you have trouble accessing the new portal, have questions about switching to the new Appfire support portal or anything non-technical, please email us directly at [support@appfire.com|mailto:support@appfire.com]\n\nWe stand with Ukraine. Appfire has suspended support services to customers in Russia and Belarus until further notice. [Read our full statement|https://www.linkedin.com/pulse/appfire-position-statement-ukraine-crisis-russia-randall-ward/?trackingId=OOZn9exSQi674x6KLb0Y4Q%3D%3D]\n\nCVE-2021-44228 Update:\n\nWe'd like to assure our customers that no RoninPixels apps have been impacted by the Log4J vulnerability (CVE-2021-44228). Please refer to the Atlassian Support Documentation - [FAQ for CVE-2021-44228|https://confluence.atlassian.com/kb/faq-for-cve-2021-44228-1103069406.html] for the latest details.\n\nRoninPixels is now part of the Appfire family.\n[Learn more|https://roninpixels.com/company-update/weve-joined-the-appfire-family]\n\nSLA Dashboard report\n\nAccess to your [customer dashboard|https://ronindashboards-staging.herokuapp.com/jira/shared/dashboard?boardToken=VTJGc2RHVmtYMTlPSkFubjJxZkJyRXh0MWk4T2wyaWdRMWl1Zk4yZGgrbnl5ZzBsSUJOc2ZkZG9CRFhybG43ZmxWa01vOTk4aGp2YlVyeHVzZlUyTVZTTXdES2lwa2U1aXY1aTF5YXFaVzM2aXRtdGZ2WTY2REZRanp5dHNuMm1SOHpndEpDc2dHVlNEU0VZbkNiSmxUUkJJV3piampFVkphbjljR3QwWEllbDRLd3NEcWxZeVJoZlNlL1REa1pCdUNGd0pFajlYZzNqMjhrN3NjOC9sV3BwY290WTl3MUxaRUFxaHcvaUJrbGFQV2EvRFdCZFJQUk5hZUNBcEMvZWh5VmE1RWFabU1LTmRnaDlENTYzT1E9PQ==]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c7675c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/83b118b2-dfed-4327-8e27-ab1c0fd590f4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNjA1ODRkYy04M2QxLTQ5MzMtOThlMS04NTcwNjM5ZWIzNWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgzYjExOGIyLWRmZWQtNDMyNy04ZTI3LWFiMWMwZmQ1OTBmNCI6WyJyZWFkIl19LCJleHAiOjE3NjU2NjY0NjEsIm5iZiI6MTc2NTY2NTg2MX0.2et9ex7rf2_M4MN0LRdvoCu3FuTKsc_yIXU6qKxR8mE&client=c60584dc-83d1-4933-98e1-8570639eb35a&height=300&mode=fit","bannerMediaApiFileId":"83b118b2-dfed-4327-8e27-ab1c0fd590f4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"errorMessages":["The service project you are trying to view does not exist."],"errorLogoClass":"default-error","nextActionUrl":"/servicedesk/customer/user/login?destination=portals","nextActionDisplayText":"Log in"}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=roninpixels","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"1f6fbf1b22e28f48c58f4d4d3c04118d6f0a2f40_lout","baseUrl":"https://roninpixels.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://roninpixels.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c60584dc-83d1-4933-98e1-8570639eb35a","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"bc5eccb4990e45f1869474a72f56cdc4","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://roninpixels.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}