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Manage the access of users to the customer portal of Jira Service Management |
Overview
To avoid the usage of the app among some users and groups, admins can restrict the access to the product. For doing so, navigate When an organization provides premium support services through Jira Service Management, customers need a mechanism to access the reports. Organizations resort to manual approaches like exporting Jira Service Management reports to documents, creating PDFs and sending these by email (read our success stories about Unifly and Success Solutions).
With Dashboard Hub your admin can enable the functionality to be able to share with some customers of our JSM portals specific reporting dashboards.
Admin configuration - global settings
Navigate to the global settings, to the Dashboard Hub section:
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. Enable the toggle in the “Enable Access in the Customer Portal” section.
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Now, customers can be added to view dashboards (edit is not permitted by users of the Customer Portal) from each dashboard, in the restrictions settings (see more information Manage Permissions on Dashboards).
Permissions for customers at dashboard level
Customer Portal
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When “Restrict access” is enabled, only selected user(s) and group(s) will be able to access to the functionality. Thus, the rest of the users won’t be able to create, edit or remove dashboards i.e., no access to the interface of Dashboard Hub.
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