Overview
When an organization provides premium support services through Jira Service Management, customers need a mechanism to access the reports. Organizations resort to manual approaches like exporting Jira Service Management reports to documents, creating PDFs and sending these by email (read our success stories about Unifly and Success Solutions).
With Dashboard Hub your admin can enable the functionality to be able to share with some customers of our JSM portals specific reporting dashboards.
Admin configuration - global settings
Navigate to the global settings, to the Dashboard Hub section. Enable the toggle in the “Enable Access in the Customer Portal” section.
Now, customers can be added to view dashboards (edit is not permitted by users of the Customer Portal) from each dashboard, in the restrictions settings (see more information Manage Permissions on Dashboards).
Permissions for customers at dashboard level
Customer Portal
When “Restrict access” is enabled, only selected user(s) and group(s) will be able to access to the functionality. Thus, the rest of the users won’t be able to create, edit or remove dashboards i.e., no access to the interface of Dashboard Hub.
Remember that the visibility of each dashboard is configured at dashboard level (see Manage Permissions on Dashboards):
Important notes
Public links
If a user is accessing a public link, restrictions are not checked. It doesn’t matter if that user is logged in (see how public links work Learn about Public or External Sharing).
See also
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Add and Manage Datasources — Learn how to add and configure datasources
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Set Up a Wallboard — Set up your information radiator: A wallboard
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Add and Configure Gadgets — Learn how to add and configure gadgets in dashboards
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Learn about Datasources — Learn what datasources are, what types there are and why are they one of the key assets in dashboards